FAQs

I would like my overhead service converted to underground. How do I get this done and who do I need to talk to?: We can provide that service. We will send a representative to talk to you and let you know what will be involved with the City responsibilities and Homeowner responsibilities. There is a cost associated with this service. Please contact the Electrical Department manager for assistance with this request at (918) 542-6685.

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Public Works > Electric

1. Can the city crew trim back a tree near the power line so that my contractor can remove the rest of the tree?: We will consider trimming the tree and can send a representative that will look at the tree and speak to you about scheduling the job.

2. How do I get an area light put in my back yard?: Please contact the Customer Service Center at 918-542-6685 during business hours and make this request. They will add this service charge to your account and request the Electric Department to perform the installation.

3. How do I get my area light fixed in my backyard?: Please contact the Customer Service Center at 918-542-6685 during business hours and make this request. We need your name, phone number and address and we will send someone out to repair your light if it is an active account.

4. I am building a house and want to know what I need to do to get service?: Please call (918) 542-6685 and ask for Community Development.

5. I am building a shop or installing a pool in my yard and the service line is in the way. How can I get the service line moved?: We can provide that service. We will need to send a representative to your address to determine the best alternative for the service line location. We will inform you at that time how much it will cost to perform the work.

6. If I put tree limbs and brush near the curb will the City come by and clean it up?: Residential customers may place yard waste at the curb on Fridays for collection. Yard waste must be bagged, boxed, or bundled. Each bundle must be less than 4 feet and weigh less than 40 pounds. Residential customers may bring their yard waste to the transfer station free of charge during business hours. Call (918)-541-2285 for more information. The City Manager and City Council will decide whether or not to provide a service for larger debris due to storm related events.

7. I have a tree in my yard that is near the road and has low hanging limbs that affects traffic and is in the City Right-Of-Way. Can the City trim the tree?: If the City does not own the property then the homeowner has the responsibility to keep their trees trimmed/ maintained away from traffic. If the trees are in the Right-of-Way, the City can, at their own discretion, trim the tree.

8. I need my service disconnected for a tree removal or a home improvement. How much does this cost and how do I get it scheduled?: Service disconnects for residential service will be performed during normal working hours at a cost of $75 for a standard service, if it is not a standard service the price will we determined upon inspection of the service. Please contact the either the Electric Deptartment or the Engineering Department at 918) 542-6685 for scheduling.

9. I would like my overhead service converted to underground. How do I get this done and who do I need to talk to?: We can provide that service. We will send a representative to talk to you and let you know what will be involved with the City responsibilities and Homeowner responsibilities. There is a cost associated with this service. Please contact the Electrical Department manager for assistance with this request at (918) 542-6685.

10. My lights are blinking or I may be having issues concerning my electric service, I’m not sure if it is a City issue or a problem in my house?: Call (918) 542-6685 to report your issue. Monday - Friday, 6:30 am to 5:00 pm. We will send someone to your home to assist with finding the problem. After hours, we have on-call personnel that we can send to your address if you feel that this may be an emergency.

11. My neighbor’s trees are causing damage to my property. Can the City help me with this?: We can send a member of Code Enforcement to the property to assess the trees. Code Enforcement can provide the information you may need to address the situation. Code Enforcement Staff Directory

12. There is a dead tree in my yard that is close to the road. Will the City remove the tree for me?: The City of Miami ROW Department will not trim trees on private property that are not in the Right-of-Way. It is the customer’s responsibility to keep the trees trimmed on their property. If you think that the tree may be in the right-of-way you can contact the ROW Department Manager at (918) 542-6685.

13. There is a tree that is growing into my power line. Can someone come out and trim it?: The City of Miami ROW Department will not trim trees on private property that are not in the Right-of-Way. It is the customer’s responsibility to keep the trees trimmed on their property. If you think that the tree may be in the right-of-way you can contact the ROW Department Manager at (918 )542-6685.

14. What’s the minimum distance I can plant my tree away from the power line?: It is never a good idea to plant trees near power lines that could create future problems for the utility. When planting trees make sure that it is not in the right-of-way. Crews may remove the tree if it imposes a risk of interrupting service. A good rule of thumb to remember is to stay at least 15 feet away.