^{City of Miami Nondiscrimination Policy}

     The City of Miami (City) is committed to ensuring that no person is excluded from participation in, denied the benefits of, or subjected to discrimination under any program, activity, or service that it provides. The City will not tolerate intimidation, threats, coercion, or discrimination against any individual or group. This policy establishes a framework for taking reasonable steps to ensure access to all services provided by the City for all citizens and establishes procedures whereby the City will receive and investigate allegations of discrimination.

     Title VI of the Civil Rights Act of 1964 is the overarching civil rights law that prohibits discrimination based on race, color, or national origin, in any program, service, or activity that receives federal assistance. Specifically, Title VI assures that “No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefit of, or be otherwise subjected to discrimination under any program or activity receiving federal assistance.” Nondiscrimination prohibitions have been further broadened and supplemented by related statutes, regulations, and executive orders.

     Title IX of the Education Amendments of 1972 (Title IX), which prohibits discrimination on the basis of sex in any education or training program receiving federal financial assistance, with a limited number of defined exceptions; 

• Section 504 of the Rehabilitation Act of 1973 (Section 504), which forbids discrimination on the basis of an individual's disability by all federal agencies and in all federally funded activities; 

• The Age Discrimination Act of 1975, as amended, which prohibits discrimination in federally supported activities on the basis of age.

     The City is actively engaged in Title VI activities as a recipient of federal assistance from the U.S. Environmental Protection Agency (EPA) and the Department of Homeland Security (DHS).

     The City will not restrict an individual in any way from the enjoyment of any advantage or privilege enjoyed by others receiving any service, financial aid, or other benefit under any of its programs, regardless of the funding source for the program. Individuals may not be subjected to criteria or methods of administration which cause adverse impact because of their race, color, or national origin, or have the effect of defeating or substantially impairing accomplishment of the objectives of the program because of race, color, or national origin.

     The City will not tolerate intimidation, threats, coercion, or discrimination against any individual or group for the purpose of interfering with any right or privilege guaranteed under law or regulations, or because the individual has filed a complaint or has testified, assisted, or participated in any way in an investigation, proceeding, or hearing or has opposed any City action or decision.

     The City will take reasonable measures, when available, to provide access to City services to individuals with limited ability to speak, write, or understand English and/or to those with disabilities.

     The City’s Nondiscrimination Program Plan and Policy may be found by clicking here:

Filing a Complaint

     If someone believes they have suffered from discrimination under a City of Miami service programs, they may contact the City of Miami Nondiscrimination Program Coordinator to seek informal resolution. If the matter cannot be resolved informally, the following steps will be followed:

• Within 180 days of the alleged discrimination, complainants may submit a written or verbal complaint to the Nondiscrimination Program Coordinator. Complaints must include the complainant’s name, the nature of the complaint, the dates of the complaint, requested action, and contact information. Complaint forms are available in here. 

• The Nondiscrimination Program Coordinator will review the complaint and may solicit additional information from the complainant as needed. If additional information is requested and not received, the case may be closed. The case may also be closed if the complainant no longer wishes to pursue their case. 

• If the complaint is outside the jurisdiction of the City, the complainant will be notified of the name and contact information for the appropriate agency with jurisdiction, if known.

Complaint Processing

     If the complaint is within the jurisdiction of the City, or informal resolution was not possible, it will be promptly and impartially investigated. The City’s goal is to address complaints within 60 days of receipt, though the time to carefully investigate complaints may be longer depending on the nature of the complaint and complexity of the issue. Preliminary Inquiry:

• The City will conduct a preliminary inquiry to determine the need for further investigation.

• The City will notify the complainant in writing that a preliminary inquiry is underway to determine the need for further investigation. • If the preliminary inquiry by the City indicates that an investigation is warranted, the complainant will be notified in writing and an interview will be scheduled. • If the preliminary inquiry indicates an investigation is not warranted, the complainant will be notified in writing of the reasons why and factors considered. Complaint Investigation:

• Complaints warranting further investigation will be promptly and impartially processed by the City Nondiscrimination Program Coordinator. The results of the investigation will be provided to the City Manager for review.

• The complainant will be notified in writing of the results of the investigation and what actions will be/have been taken in response and a timeline to request review.