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Administration

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1. How do I get my utilities turned on?
2. Who do I contact to find out about my property assessment or the ad valorem taxes I will pay annually?
3. Is it legal to shoot off consumer fireworks in the City of Miami
4. How do I enroll my child in school?
5. How do I contact the Miami Police Department for non-emergency related calls?
6. How do I find out if I need a building / zoning permit for the improvements I am planning for my home / property?
7. What form of government does the City of Miami have?
8. When and where does the City Council meet?
9. Who is the city manager, and how do I reach them?
10. What are the procedures to get married in Miami?
11. How do I get a message on the City's electronic marquee on Main St.?

Airport

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1. Does the Miami Regional Airport have highway access?
2. How is the level of activity at the airport measured?
3. What are the airport's hours of operation?
4. Who owns and runs the airport?
5. Does the Miami Regional Airport take credit cards?

Animal Control

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1. How do I have a stray dog or cat picked up?
2. How can I check to see if my pet has been put in the animal shelter?

Cemetery

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1. What if I need information or assistance during the Memorial Day holiday?
2. Why must all decorations be removed from the graves during certain times of the year?
3. What assurance do I have that the grave sites will always be maintained?
4. How deep are the graves dug?

City Clerk

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1. What is the sales tax percentage in Miami?
2. What do I do if I want to be on the City Council’s agenda?
3. What is the process to request a public record?
4. What is the process if I want to make a claim against the city?
5. Do I need a business license in Miami?
6. Do I need a license to sell goods door-to-door or place-to-place (on a lot)?
7. Do I need a license to sell alcoholic beverages?

Code Compliance

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1. How tall must grass and weeds be before it becomes a public nuisance?
2. How are public nuisance codes enforced?
3. How long does it take the city to abate a public nuisance?
4. Do I have to mow the yard and maintain trees and shrubs next to the street?
5. What is a trash public nuisance?
6. Why can’t I leave my sofa or recliner or vehicle seat on the porch or patio?
7. How can I dispose of bulky trash items?
8. What if my car doesn’t run?
9. What if my landlord won’t fix something in my home?

Contractor Licensing

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1. Does the City of Miami require a license for a building contractor?
2. Does the City of Miami require a license for a roofing contractor?
3. Does the City of Miami require a license for Electrical, Plumbing & Mechanical Contractors, Journeyman & Apprentices?
4. Is there a cost for the license?
5. How do I acquire a City license?
6. Does the City of Miami have a list of contractors?

Emergency Management

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1. Does the City of Miami maintain public storm shelters?

FloodPlain

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1. How do I know if I am in a floodplain?

Grants

Human Resources

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1. How do I apply for employment with the City of Miami?
2. Where does the City of Miami announce its job openings?

Inspections

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1. What is needed if the Utility Billing Office requires a city inspection to turn electric service on?
2. What is needed if Oklahoma Natural Gas (ONG) Company requires a city inspection to get your gas turned on?
3. When is an inspection required?
4. How do I schedule an inspection?
5. When will the inspector come?
6. Can I request a time for the inspection?
7. Where is the Building Inspection Department?
8. What are the hours for the Building Inspection Department?
9. What is the cost for inspections?
10. Will the City of Miami bill me for my license?
11. Will my license be prorated if I apply for it after July 1st?

Maps

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1. Where can I obtain a ward map or City Zoning Map?

Metering Services

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1. How do I know if I have a water leak?
2. How do I turn off my water meter?
3. My meter box is full of murky water. How do you read the meter?
4. My meter is buried with dirt. How do you read the water meter?
5. How do I read my electric meter?
6. Can water meters over register or record more water than is actually used?
7. Can electric meter’s run fast because my bill is higher than usual.
8. Can I landscape around my meter?

Municipal Court

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1. What does “guilty,” “not guilty,” and “no contest” mean?
2. Do I get charged court costs if I appear in court?
3. What if I can’t pay my fine by the court date?
4. Can I make payments after office hours?
5. Can I pay fines by phone, credit card, or debit card?
6. How do I get a copy of my marriage license?

Parking

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1. What do the red painted curbs mean?
2. What are the parking limits for the City parking lots and Street curb parking?
3. How do I get a handicap placard?

Parks and Recreation

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1. What is the summer recreation program, and who is it for?
2. Is it legal to shoot off consumer fireworks in the City of Miami
3. When does the spoonbill fishing season begin?
4. When does the Municipal Pool open, and what are the fees?
5. What is the phone number and operating hours for the Miami Municipal Pool?
6. What is the cost of renting or reserving a pavilion in or picnic area?
7. How can I rent a facility at the Municipal Fairgrounds or Civic Center?
8. When is the Ottawa County Free Fair held?

Permits

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1. Why does the City of Miami have a Building Code?
2. What permits are issued by the Community Development Office for the City of Miami?
3. Why does the City of Miami require Building Permits?
4. When is a building permit required?
5. When is a permit not required?
6. What are the benefits of a permit?
7. How long does it take to get a permit?
8. What information will I need when requesting a Building Permit?
9. Where is the Building Department located and what are the hours of business?
10. What building, mechanical, plumbing and electrical codes has the City of Miami adopted?
11. If I am a homeowner, may I do my own work?
12. Is a permit required for a roof?
13. How many site plans are required for a permit?
14. Is there a cost for the permit?
15. When do I pay for my permit and what forms of payment are accepted?
16. How long is a permit good for?
17. Where do I post my permit?
18. Do I need a foundation for a detached structure I am building or if I am adding on to an existing structure?
19. If I add on to my house, do I have to install smoke detectors?
20. Do I need a permit for decks, window replacements, hot tubs and basement finishes?
21. When can I occupy my permitted home or business?
22. Why is a certificate of occupancy needed?
23. Can a portion of a building or structure be occupied prior to the completion of the entire building or structure?
24. What should be done with a certificate of occupancy once it is received?
25. Is a permit needed for signs?
26. Is a permit required for a fence or accessory building?
27. Is a permit required to replace an existing electric/gas water heater?

Police

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1. How do I commend or voice a concern about an officer or an incident?
2. How do the new firearms laws affect citizens with firearms?
3. How are "concealed" and "unconcealed" carry defined?
4. What is required for me to legally carry a handgun on my person?
5. Is it legal to shoot off consumer fireworks in the City of Miami
6. What kind of firearm may I carry with a handgun license?
7. What happens to my concealed carry firearms license starting November 1, 2012?
8. May I transport a fiearm in my motor vehicle?
9. What should I do if I encounter a law enforcement officer while carrying a gun?
10. What should I do if I disagree with the action taken by a police officer in regards to my gun rights?
11. Where are people with a handgun license prohibited from carrying a handgun?
12. Do business owners/operators need to post "No Firearms" signs to prohibit guns inside their business?

Police > Detective Division

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1. How can I report Suspected drug activity?
2. How do I dispose of prescription drugs and narcotics that are no longer needed or expired?
3. If I have made a report, how do I find out which detective had been assigned to the case?

Police > Dispatch/Communications

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1. If I accidently dial 911, what should I do?
2. How do I get a protective order?
3. What should I do if I think my protective order has been violated?
4. Who should I call for assistance regarding utility emergency situations?

Police > Programs

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1. How long is the Citizen’s Academy and when is it?
2. How do people apply to attend the Citizen’s Academy?
3. Is there a cost to attend?
4. What are the qualifications and are you taking applications for Reserve Officers?
5. How do I participate in the Ride-A-Long Program?

Police > Records

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1. How do I get a copy of a report and does it cost anything?
2. If I have been given a ticket, do I have to go to court?
3. How do I pay a traffic fine?
4. How do I get a records check or get fingerprinted for a new job or other reasons?
5. How do I get a license to carry a concealed weapon?
6. How do I know when and where do I go to court?

Police >Patrol Division

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1. While waiting on a officer to arrive to make a report, is there anything I can do to prepare and make the process go smoother?
2. After an incident report is taken, what is the next step?
3. Is there some good preventative measures that I can do to get my property back if it is stolen?
4. What should I do if I see a funeral procession moving on the road I am traveling on ?
5. How do I commend or voice a concern about an officer or an incident?

Police>Registered Sex Offenders

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1. How does an individual register as a sex offender?
2. How do I find out if any sex offenders live in my neighborhood?

Public Works > Electric

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1. Can the city crew trim back a tree near the power line so that my contractor can remove the rest of the tree?
2. How do I get an area light put in my back yard?
3. How do I get my area light fixed in my backyard?
4. I am building a house and want to know what I need to do to get service?
5. I am building a shop or installing a pool in my yard and the service line is in the way. How can I get the Service line moved?
6. If I put tree limbs and brush near the curb will the City come by and clean it up?
7. I have a tree in my yard that is near the road and has low hanging limbs that affects traffic and is in the City Right-Of-Way. Can the City trim the tree?
8. I need my service disconnected for a tree removal or a home improvement. How much does this cost and how do I get it scheduled?
9. I would like my overhead service converted to underground. How do I get this done and who do I need to talk to?
10. My lights are blinking or I may be having issues concerning my electric service, I’m not sure if it is a City issue or a problem in my house?
11. My neighbor’s trees are causing damage to my property. Can the City help me with this?
12. There is a dead tree in my yard that is close to the road. Will the City remove the tree for me?
13. There is a tree that is growing into my power line. Can someone come out and trim it?
14. What’s the minimum distance I can plant my tree away from the power line?

Public Works > Solid Waste

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1. Do you have handicapped services?
2. How do I dispose of household paint cans?
3. Do you offer roll off services?
4. Do you pickup yard waste?
5. Do you sell compost?
6. Do you take tires?
7. What are your fees?
8. What materials do you accept?
9. Who owns the metal 2 yard dumpsters?

Public Works > Stormwater

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1. How do I get an item that has fallen into a storm inlet retrieved?
2. Who replaces storm drain manhole covers/lids?
3. Can I get definitions to some Stormwater Acronyms and freguently used Stormwater Phrases?
4. What does all the Acronyms and Abbreviations for Stormwater stand for?
5. What is the stormwater fee?
6. Why are we being charged for stormwater?
7. Do other cities have stormwater utilities?
8. What services are provided through the Stormwater Utility?
9. I live on high ground, why should I have to pay the stormwater fee?
10. When will the storm drains be cleaned in our area?
11. When will the drainage easement be cleaned in our area?
12. Who un-plugs the storm inlets, drains?
13. How do I get a final inspection for a storm line?
14. What do I do to report bad odors from a storm drain inlet?
15. What is a stormwater illicit discharge?
16. How do I report erosion control problems from construction sites?
17. I am told I have a drainage (or floodplain or surface water flowage) easement in my yard. What is an easement?
18. Doesn’t stormwater go to the wastewater treatment plant?
19. What is stormwater runoff?
20. What problems does stormwater runoff cause?
21. Why are the stormwater and sewer systems separate?
22. What is nonpoint source pollution?
23. What is Composite Runoff Coefficient (C-Factor)?
24. Will all properties have to pay the stormwater fee?
25. I have a drainage problem in and/or near my property, how do I get it fixed?
26. My area of town is built out and has an adequate storm drain system so why do I have to pay the stormwater fee?
27. Why should I have to pay the stormwater fee if we have a detention/retention pond?
28. How can the city charge an additional fee without an election?
29. Is this utility a way for new developments to avoid their responsibilities for managing stormwater?

Public Works > Streets

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1. If I see a pothole or anything that impairs the normal flow of traffic, such as loose manhole covers, debris in the street or flooding, is there anywhere online that I can report it?
2. I need to have my street swept. There is a lot of broken glass in the street
3. What do I do if a stop sign is missing, damaged, or faded?
4. How do I report a stop sign that is blocked and cannot be seen?
5. How do I report a missing street name sign?
6. Where do I report a street light that is out, cycles on and off or one that stays on during the day?
7. What do I do if there is a traffic signal out, or if the signal equipment has been damaged or is missing?
8. How do I get a pothole repaired?
9. How does the City prioritize the snow removal effort during a storm?

Public Works > Utility Billing

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1. Why is my sewer charge more than my water bill?
2. Where can I pay my utility bill?
3. What are the utility office hours?
4. Why is my water bill so high?
5. Why is my electric bill so high?
6. How does the City of Miami Public Utility Department's rates compare with other cities?
7. Can I change the due date of my utility bill?
8. How can I get faster service at the utility window?
9. Why is my deposit so high?
10. Can I pay my deposit in installments?
11. When I disconnected my service, I paid my bill in full. Why do I have a final bill?
12. What method of payment can we use to pay our utility bills?
13. What are the benefits of being on automatic bank draft?
14. Who can sign up for automatic bank draft?
15. How much is the fee to be on automatic bank draft?
16. When will my automatic bank draft start?
17. Will I continue to receive a bill?
18. How will I know when the money will be taken out of my account?
19. Can I select the date to have my payment taken out of my account?
20. What if I don't have money in my account on the draft date?
21. Can I specify how much you can draft from my account?
22. What if I change financial institutions (bank, savings & loan, credit union)?
23. What if I move to another address in Miami?
24. The utility account is not in my name. Can I still pay from my bank account?
25. What if I have more than one utility account?
26. What if after I sign up, I decide I don't want to automatic bank draft my account any longer?
27. How do I enroll?
28. What if I have any other questions?
29. What happens if my service gets disconnected for non-payment of the bill?
30. How much notice is needed in order to have utility services connected?
31. How much does it cost to put service in?
32. What if I do not agree with my water or electric meter reading shown on my bill?
33. What if I cannot pay my bill?
34. How do I get a security light?
35. How much electricity is a kilowatt hour?
36. Is the days between my meter readings always the same?

Public Works > Waste Water

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1. How do you disinfect wastewater?
2. How is Wastewater Treated?
3. How often do you test the treated wastewater?
4. My sewer is stopped and backing up, who do I call?
5. What does the Waste water Collection Department do?
6. What if I have sewer odor in my house?
7. What if the service lateral is broken in the City's right of way or easement?
8. What is a lift station and how does it work?
9. What is Wastewater?
10. What should I do if I have a sink hole or cave-in in my yard?
11. What should I do if I have water shooting out of my toilet?
12. What should I do if I see sewer water coming out of the ground or from a manhole?
13. What substances should never go down the drain?
14. Where are the lift stations located?
15. Where does the sewer water go?
16. Who maintains the service lateral from my home or business?
17. Why is there a manhole in my yard?
18. Why Treat Wastewater?

Public Works > Water

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1. How many galllons of water do I use?
2. Is there fluoride in my drinking water?
3. If I think I have a leak, how do I know if it is my problem or the city's?
4. Why do I not have any water?
5. How do I shut-off my water?

Zoning

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1. Why does the City of Miami have a Zoning Code?
2. Where is the Zoning Department located?
3. What are the hours of the Zoning Department?
4. How may I find out the zoning of my property?
5. How may I find out who owns a certain piece of property?
6. How long will it take to have my property rezoned?
7. When does the Planning and Zoning Commission and Zoning Board of Adjustment meet?
8. What is the fee schedule?
9. Can I build right up to the property lines of my property?